Customer Service
Dates: October 23, 2024
Meets: W from 5:00 PM to 8:00 PM
Location: Pueblo Campus Academic Building 014
Cost: $0.00
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
Topics include:
Introduction to Customer Service
Customer Service Fundamentals
Understanding Customer Needs
Building Rapport and Trust
Building Rapport and Trust
Product and Service Knowledge
Handling Customer Inquiries and Requests
Technology and Tools
Continuous Improvement
Topics include:
Introduction to Customer Service
Customer Service Fundamentals
Understanding Customer Needs
Building Rapport and Trust
Building Rapport and Trust
Product and Service Knowledge
Handling Customer Inquiries and Requests
Technology and Tools
Continuous Improvement
| Fee: | $0.00 |
|---|---|
| Hours: | 3.00 |
Pueblo Campus Academic Building 014
Pueblo Community CollegeAcademic Building, Basement 014
900 W. Orman Ave.
Pueblo, CO 81004
powered by ACEweb from ACEware Systems, Inc.
