Customer Service
Dates: June 17, 2024
Meets: M from 5:30 PM to 8:30 PM
Location: Pueblo Campus GATC Bldg. 157
Cost: $0.00
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
Topics include:
Introduction to Customer Service
Customer Service Fundamentals
Understanding Customer Needs
Building Rapport and Trust
Building Rapport and Trust
Product and Service Knowledge
Handling Customer Inquiries and Requests
Technology and Tools
Continuous Improvement
Topics include:
Introduction to Customer Service
Customer Service Fundamentals
Understanding Customer Needs
Building Rapport and Trust
Building Rapport and Trust
Product and Service Knowledge
Handling Customer Inquiries and Requests
Technology and Tools
Continuous Improvement
| Fee: | $0.00 |
|---|---|
| Hours: | 3.00 |
Pueblo Campus GATC Bldg. 157
Pueblo Community College Gorsich Advanced Technology Center, Room 157 900 W. Orman Ave. Pueblo, CO 81004
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